Refund policy

Return & Refund Policy

Thank you for shopping at Biovitamins! We want to ensure that you are completely satisfied with your purchase. If you have any concerns or issues with your order, we are here to assist you. Please read our Return & Refund Policy carefully to understand the terms and conditions for returning or refunding a product.

1. Returns

1.1 Eligibility:

• We accept returns for products within 15 days from the date of delivery.
• To be eligible for a return, the product must be unused, unopened, and in the same condition as you received it.
• The product must be in its original packaging, including any accessories, labels, or tags.

1.2 Non-returnable Items:

• We do not accept returns for perishable goods, such as food supplements or items with an expiration date.
• Gift cards and downloadable products are also non-returnable.

1.3 Return Process:

• To initiate a return, please contact our customer support team within 15 days of receiving the product. You can reach us via email at digitalcare@biovitaminsindia.com or by phone at +91 97435 99206.
• Provide your order details, including the order number and the reason for the return.
• Our customer support team will guide you through the return process, providing you with the necessary instructions.
• Please ensure that the product is securely packaged to avoid damage during transit.

1.4 Return Shipping:

• The customer is responsible for the return shipping costs unless the return is due to our error or a defective product.
• We recommend using a trackable shipping service and obtaining a shipping receipt as proof of return.

1.5 Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• We will also notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 3 days.
• Please note that the original shipping charges are non-refundable.

1. Exchanges

2.1 Defective or Damaged Products:

• If you receive a defective or damaged product, please contact our customer support team immediately.
• We will guide you through the exchange process and provide a replacement product at no additional cost.

1. Cancellations

3.1 Order Cancellations:

• If you wish to cancel your order, please contact our customer support team as soon as possible.
• If the order has not been shipped, we will cancel the order and process a full refund.
• If the order has already been shipped, you will need to initiate a return upon receiving the product.

1. Contact Us

If you have any questions or need further assistance regarding our Return & Refund Policy, please contact our customer support team. We are available 24 hours. We strive to provide the best customer service and ensure your satisfaction with every purchase from Biovitamins. You can reach us via:

Support: 24/7-

Phone: +91 97435 99206

Email: digitalcare@biovitaminsindia.com

Address: #456, 18th Main Road, 4th T Block, Jayanagar, Bengaluru 560041